Privacy Policy

1.Company Information

NeroNoLimit (Pty) Ltd ("Company," "we," "us," or "our") is a company registered in the Republic of South Africa under Company Registration Number K2024148395, with its registered office at:

This Privacy Policy explains how NeroNoLimit collects, uses, stores, shares, and protects personal information from visitors to jmfootballacademy.com (the "Site") and from applicants, clients, and the parents or legal guardians of clients ("you" or "users").

By using our Site or engaging our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.

2.Information We Collect

When you interact with NeroNoLimit, we may collect the following:

Personal information you provide directly:

• Full name of the player and of the parent or legal guardian
• Email address
• Phone number
• Country, city, and time zone of residence
• Player age and date of birth
• Football position, current club, and playing level
• Footage, performance data, and assessment information you share
• Goals, budget, and other inquiry details
• Billing information when entering a placement agreement (processed through third-party payment processors — we do not store full card details)

Information collected automatically:

• IP address
• Browser type, device type, operating system, and version
• Pages visited, time on site, referral source
• Cookie-based interaction data

If you participate in our placement program, we may also collect information you voluntarily share related to your goals, performance, family situation, travel logistics, visa or immigration status (where relevant), and progress, to provide personalised support.

3.Third-Party Tools and Services

We use the following third-party tools that may collect or process your data:

• GoHighLevel (LeadConnector): CRM, communications, and scheduling
• Meta (WhatsApp Business API): Client and inquiry communications via WhatsApp
• Meta Pixel (Facebook): Conversion tracking and advertising optimisation
• Google Analytics: Website traffic and user behaviour analysis
• Google Workspace: Email and document management
• Payment processors: Secure payment processing under separate terms

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their respective policies.

4.How We Use Your Information

We use the information we collect to:

• Review and respond to your inquiry or application
• Contact you about your inquiry, consultation, and placement (via phone, SMS, WhatsApp, or email)
• Schedule and confirm consultations and meetings
• Deliver placement preparation, trial coordination, and ongoing support
• Share relevant player information with potential placement clubs (where you have engaged us for placement)
• Process payments and manage billing
• Send service updates, appointment reminders, and follow-ups
• Send marketing and promotional communications (only where you have consented)
• Improve our website, services, and advertising targeting
• Comply with legal obligations and respond to lawful requests

We do not sell your personal information to third parties.

5.Data Sharing

We may share your data with:

• Service providers and contractors: The third-party tools listed in Section 3 that help us operate our business, bound by confidentiality terms.
• Football clubs and partners: Where you have engaged us for placement services, we may share relevant player information (such as name, position, footage, and assessment data) with potential placement clubs and trial partners. This is necessary to provide the service you have engaged us for.
• Advertising platforms: We may share conversion data (such as application submissions and call bookings) with Meta and Google for ad optimisation and retargeting. This data is shared in hashed or aggregated form where possible.
• Legal requirements: Where required by law, court order, regulatory request, or to protect the rights, property, or safety of NeroNoLimit, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that transaction, subject to this Privacy Policy.

6.Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your experience, analyse traffic, and serve relevant advertisements. These include:

• Essential cookies: Required for the Site to function
• Analytics cookies: Help us understand how visitors interact with the Site (Google Analytics)
• Advertising cookies: Used to deliver relevant ads and track conversions (Meta Pixel)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

7.SMS and Text Messaging

We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party. You may opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected].

8.SMS Opt-In and Messaging Details

When you submit an inquiry or application on our Site, you may be asked to provide consent to receive SMS text messages from NeroNoLimit (Pty) Ltd. Here is how our SMS program works:

• How you opt in: By checking the SMS consent checkbox on our application form and submitting the form, you are opting in to receive text messages from us.
• Types of messages: Inquiry follow-ups, application status updates, consultation reminders, placement updates, document requests, and (if you consent separately) marketing messages about programs, offers, and announcements.
• Message frequency: Message frequency varies. You may receive several messages per week during the application and onboarding process, and periodic messages thereafter depending on your placement stage.
• Opting out: You can opt out at any time by replying STOP to any message. You will receive a confirmation, and no further messages will be sent. Reply HELP for assistance.
• No purchase required: Consent to receive SMS messages is not a condition of purchasing or engaging any service from us.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.

9.WhatsApp Communications

We may use WhatsApp to communicate with you about your inquiry, placement, and ongoing support, where you have provided your phone number and consented to receive communications. WhatsApp communications are subject to WhatsApp's own privacy policy in addition to ours.

10.Data Security

We take the security of your personal data seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Access controls: Access to personal data is restricted to authorised personnel who need it to perform their roles.
• Secure storage: Personal data is stored on secure, access-controlled platforms provided by our hosting and CRM providers.
• Third-party security: We use reputable third-party services (GoHighLevel, Google Workspace, Meta) that maintain their own security certifications and practices.
• Regular review: We periodically review our data practices to ensure they remain appropriate.

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

11.Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Inquiry information that does not progress to an active engagement is retained for up to twenty-four (24) months. Active engagement records are retained for up to seven (7) years after the engagement ends, in line with South African business, tax, and record-keeping requirements.

12.International Data Transfers

Because we operate between South Africa and Europe, and use service providers based in the United States and the European Union, your personal information may be transferred to and processed in those jurisdictions. Where we transfer your data internationally, we ensure appropriate safeguards are in place — including Standard Contractual Clauses or equivalent mechanisms — to protect your information consistent with applicable data protection law.

13.Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal retention requirements)
• Restriction: Request that we restrict the processing of your data
• Objection: Object to our processing of your data
• Portability: Request a portable copy of your data
• Withdraw consent: Withdraw consent to marketing communications at any time
• Opt out of SMS: Reply STOP to any SMS message
• Opt out of email marketing: Use the unsubscribe link in any marketing email

If you are located in the European Union or the United Kingdom, we will handle your personal data consistent with the principles of the General Data Protection Regulation (GDPR). If you are located in South Africa, you have rights under the Protection of Personal Information Act (POPIA), including the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty (30) days, or within a longer period as permitted by applicable law for complex requests.

14.Children's Privacy

Our services are directed at footballers, who may be under the age of 18, but always with the explicit consent and active involvement of a parent or legal guardian. We do not knowingly collect personal data from a minor without the consent and involvement of a parent or legal guardian. If we learn that we have collected data from a minor without proper consent, we will delete it promptly.

15.Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.

16.Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The "Last updated" date at the top of this page indicates the date of the latest revision. Continued use of our Site after changes constitutes acceptance of the revised Policy.

17.Contact

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact: